Your hands on the patient, the phone in Roa's hands
A physiotherapist can't let go of a knotted muscle to answer the phone. That's why many clinics let it go to voicemail and lose patients who call whoever answers first. DevRoam answers, works out whether it's a first visit, a follow-up or an insurer referral, and books with the right physio.
14 days or 30 minutes free · from €59/month + VAT
Roa (AI)
Fisioterapia Moviment, good morning. I'm Roa, the virtual assistant. How can I help?
Caller
I've hurt my shoulder playing padel and I'd like an appointment.
Roa (AI)
I'm sorry to hear that. For sports injuries I'd recommend Javier. He has a slot today at 7:00 pm or tomorrow at 10:30 am. Are you coming through insurance or as a private patient?
Caller
Private, today at seven.
Roa (AI)
Booked. The first assessment session lasts 50 minutes. I'll send you the confirmation on WhatsApp.
Illustrative script. Real answers depend on the rules you set up for physiotherapy clinics.
What happens to you today
- 45–60 minute sessions during which you can't answer.
- Insurance patients who need authorisation and always ask the same questions.
- Last-minute cancellations that leave slots unfilled.
- Calls first thing in the morning, before you open.
What DevRoam does
- Booking by practitioner. Knows the specialities (pelvic floor, sports, neurological) and assigns patients correctly.
- Insurers and session packs. Explains which insurers you work with and what paperwork the patient needs to bring.
- Follow-up. Reminds patients of their next session in the treatment plan.
Typical rules set by physiotherapy clinics
They're written in plain language, just as you'd explain them to a new member of staff:
FAQs from physiotherapy clinics
Can it manage multi-session plans?
Yes: it can book recurring sessions according to the rules you define (for example, twice a week for a month).
Does it work for several locations?
With the Advanced plan you can have several numbers and calendars, and Roa knows which location each call is for.
Can it take payment for session packs?
It doesn't take payments over the phone. It gives the price and books; you take payment as usual.
Does it introduce itself as an AI?
Yes. At the start of the call Roa says she's a virtual assistant.
Other industries
Dental clinics
Answer every call to your dental clinic 24/7: book first visits, handle emergencies and cut no-shows with WhatsApp reminders.
Academies & tutoring
DevRoam gives information on courses, timetables and prices, books placement tests and handles enrolment calls during the September and January peaks.
AI or a human receptionist?
An honest comparison of costs, hours and capacity.
Let Roa answer your business calls
Set it up in minutes by describing your business. 14 days or 30 minutes free.