DevRoam vs virtual PBX
Virtual PBX systems route calls with menus ("press 1 for appointments"). They're useful for distributing calls across a team, but they don't resolve anything on their own: if nobody picks up the extension, the call is lost anyway. DevRoam talks and gets things done, and it can work alongside your PBX.
Point-by-point comparison
| Feature | DevRoam (AI) | Virtual PBX (IVR) |
|---|---|---|
| Interaction | Natural conversation in Spanish, English and more | Keypad menus or limited voice options |
| Gets the job done | Yes: books, informs, takes messages | No: only routes |
| After hours | Answers just the same | Recorded message or voicemail |
| Setup | You describe your business in plain language | Menu trees and extensions |
| Large teams | Transfers to people or extensions | Its strong point |
| Cost | From €59 + VAT/month | Varies by provider and extensions |
Choose DevRoam if…
- You want calls resolved, not just distributed.
- Your customers get frustrated with menus.
Choose a virtual PBX (IVR) if…
- You have a large team with extensions and only need routing.
- You already have people available to answer every extension.