DevRoam vs human receptionist
A good receptionist is irreplaceable in many ways: in-person empathy, managing the waiting room, complex surprises. But the phone has problems one person can't solve alone: out-of-shift hours, several calls at once, holidays and sick leave. This comparison helps you decide whether AI, a person or both is right for you.
Point-by-point comparison
| Feature | DevRoam (AI) | Human receptionist |
|---|---|---|
| Availability | 24/7, public holidays included | Their working hours; extra shifts cost more |
| Simultaneous calls | Several at once | One at a time |
| Monthly cost | From €59 + VAT (minutes included) | Salary + social security; varies by collective agreement and hours |
| Getting started | Minutes: you describe your business | Recruitment and training |
| In-person service | No | Yes |
| Complex or emotional situations | Transfers according to your rules | Handles them with their own judgement |
| Record of every call | Automatic transcript and summary | Depends on someone writing it down |
Choose DevRoam if…
- You miss calls after hours or at peak times.
- You can't justify a full-time person just for the phone.
- Your front desk is overloaded and you want to take the phone off their plate.
Choose a human receptionist if…
- Your business depends on constant in-person service.
- Most of your calls are complex and emotionally delicate.