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Terms and conditions

This English translation is provided for convenience only. In the event of any discrepancy, the Spanish version prevails and is the only legally binding text.

Last updated: 25 October 2026

1. Service and provider

The service is provided by NICOLAS CIERI, NIE Z2248368P, Avenida España 230, Local Derecha, 29680 Estepona (Málaga), Spain (trading as DevRoam). DevRoam provides an AI voice assistant that answers inbound calls on behalf of the customer (the business), according to the configuration the customer defines.

2. Plans, trial and payments

Monthly or annual subscription (2 months free when paying annually) with minutes included; extra minutes are billed according to the plan. Each plan also includes a monthly allowance of WhatsApp messages sent on the business's behalf (confirmations, reminders and notifications): 150 on Essential, 500 on Professional and 1,500 on Advanced; each message above the allowance is billed at €0.03 on the next invoice. Free trial of 14 days or 30 minutes of calls, whichever comes first; no card is required. The trial is subject to availability: when it starts, the business is assigned its own DevRoam phone number to forward its calls to. That number is released if it receives no calls within 72 hours, or 3 days after the trial ends if no plan is purchased. If no payment method has been added when the trial ends, the subscription is cancelled at no cost and calls are forwarded to the business's number with a short message. Maximum call length: 10 minutes. Prices exclude VAT. No minimum term.

3. Customer obligations

  • Inform its customers about data processing and recording, and have a legal basis for it.
  • Not configure the assistant to deceive, discriminate, provide medical, legal or financial advice, or for unlawful activities.
  • Check that the information provided (prices, opening hours) is correct.

4. AI transparency

The assistant always identifies itself as an AI system at the start of the call; the customer cannot disable this notice.

5. Limitations

AI systems can make mistakes. DevRoam does not guarantee that every answer is accurate and does not replace professional assistance in emergencies. Except in cases of wilful misconduct or gross negligence, the provider's liability is limited to the amount paid by the customer in the 12 months before the event giving rise to it. This service is intended for businesses and professionals.

6. Data protection

Processing on the customer's behalf is governed by the data processing agreement, accepted on signing up and on subscribing. See the privacy policy.

7. Cancellation

You can cancel at any time from the app; the service remains active until the end of the paid period. Periods already started are not refunded, except in the event of a billing error.

8. Governing law and jurisdiction

These terms are governed by Spanish law. Any dispute is submitted to the courts of Málaga, without prejudice to any mandatory consumer protection rules that may apply.