24/7 front desk for your property, without a night shift
In a small hotel or holiday apartments, the phone rings at midnight: a guest who can't find the key, another arriving late, someone who wants to book direct. DevRoam answers with your information, handles the usual requests and passes problems on to whoever is on call.
14 days or 30 minutes free · from €59/month + VAT
Roa (AI)
Apartamentos Mar Azul, I'm Roa, the virtual assistant. How can I help?
Caller
We've arrived and the key box won't open.
Roa (AI)
Let's sort it out. What name is the booking under?
Caller
Lucía Fernández.
Roa (AI)
Thank you, Lucía. I'm putting you through now to Pedro, the duty manager, who already has your details.
Illustrative script. Real answers depend on the rules you set up for hotels and holiday apartments.
What happens to you today
- Night-time calls from guests with access problems.
- The same questions again and again: check-in, parking, wifi, breakfast.
- Direct bookings that get lost and end up on commission-charging portals.
- Guests who arrive late and find nobody at reception.
What DevRoam does
- Check-in and access. Explains times, codes or collection points according to your security rules.
- Practical information. Parking, breakfast, pets, wifi, transport.
- Direct bookings. Checks availability (with an integration) or takes the request and lets you know.
- Incidents. Passes them to the duty manager or logs them with a priority.
Typical rules set by hotels and holiday apartments
They're written in plain language, just as you'd explain them to a new member of staff:
FAQs from hotels and holiday apartments
Does it answer in English?
Yes. As well as Spanish (Spain and Mexico), Roa speaks English, German, French, Italian and Portuguese: it detects the guest's language and replies in it. Languages are switched on in Settings, and you can make English Roa's default greeting language.
Does it integrate with my PMS?
From the Professional plan there are API and webhook integrations; we'll review your PMS with you.
Can it give out access codes?
Only if you authorise it and after verifying the booking, according to your security rules.
Does it work for a single apartment?
Yes, the Essential plan is enough for a handful of properties.
Other industries
Restaurants
DevRoam answers your restaurant's phone in the middle of service: handles bookings, groups, allergies and opening hours without your team leaving the floor.
Estate agents
DevRoam answers calls from property portals at any hour, qualifies the lead, books viewings and only passes you the leads that matter.
AI or a human receptionist?
An honest comparison of costs, hours and capacity.
Let Roa answer your business calls
Set it up in minutes by describing your business. 14 days or 30 minutes free.